Zendesk vs Intercom in 2023: Detailed Analysis of Features, Pricing, and More

This site does not include all software companies or all available software companies offers. As mentioned before, the bot builder is a visual drag-and-drop system that requires no coding knowledge; this is also how other basic workflows are designed. The more expensive Intercom plans offer AI-powered content cues, triage, and conversation insights. Intercom, of course, allows its customer support team to collaborate and communicate too, but overall, Zendesk wins this group.

Intercom’s products are used by over 25,000 customers, from small tech startups to large enterprises. One of the things that sets Zendesk apart from other customer service software providers is its focus on design. The company’s products are built with an emphasis on simplicity and usability.

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Zendesk’s integration with these tools allows businesses to track customer interactions, personalize messaging, and automate workflows. Intercom offers a wide range of integrations with various third-party tools, including CRMs, marketing automation platforms, and analytics tools. Intercom’s integration with these tools allows businesses to track customer interactions, personalize messaging, and automate workflows. Zendesk would be a perfect option for businesses that are searching for a well-integrated support system.

On the other hand, Zendesk is a more comprehensive customer support tool that offers a broader range of features, including ticket management, knowledge base creation, and reporting and analytics. Its robust ticketing system and automation capabilities make it an excellent option for businesses with high-volume customer support needs. Additionally, Zendesk’s customizable dashboards and reporting features provide valuable insights into customer support performance.

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When it comes to the design and simplicity of the software for customer use, Zendesk’s interface is somewhat antiquated and cluttered, especially when it comes to customizing the chat widget. It can be classified as a chatbox for average users, just like the ones found on a variety of websites. Pricing for both services varies based on the specific needs and scale of your business.

Set triggers to target particular audiences at the right time, utilize carousels as part of a communication campaign, and compare carousels with A/B testing. G2 ranks Intercom higher than Zendesk for ease of setup, and support quality—so you can expect a smooth transition, effortless onboarding, and continuous success. Whether you’re starting fresh with Intercom or migrating from Zendesk, set up is quick and easy. To sum things up, one can get really confused trying to make sense of the Zendesk suite pricing, let alone calculate costs. Yes, you can find the Intercom integration in the Zendesk Marketplace—and it’s free to install. Fintech startup Novo had to pivot to new ways of working in 2020, just like everyone else.

Intercom vs Zendesk 2023: A Comprehensive Comparison

Zendesk, on the other hand, has revamped its security since its security breach in 2016. There are many powerful integrations included, such as Salesforce, HubSpot, Mailchimp, Slack, and Zapier. Finally, you’ll have to choose your reporting preferences including details about what you’ll be tracking and how often you want to be reported intercom vs. zendesk of changes. On the other hand, it’s nearly impossible to foresee how much Intercom will cost at the end of the day. They charge for agent seats and connections, don’t disclose their prices, and package add-ons at a premium. Intercom is the clear victor in terms of user experience, leaving all of its competitors in the dust.

• The favorable review displayed is selected from the most helpful 4 or 5 star review.
• Intercom focuses on real-time customer messaging, while Zendesk provides a comprehensive suite for ticketing, knowledge base, and self-service support.
• Zendesk’s per-agent pricing structure makes it a budget-friendly option for smaller teams, allowing costs to scale with team growth.

In 2023, businesses will have an abundance of options when it comes to choosing a customer support and relationship management tool. Both of these tools have unique strengths and weaknesses, and choosing between them can be difficult for businesses of all sizes. Again, Zendesk has surpassed the number of reviewers when compared to Intercom. Some of the highly-rated features include ticket creation user experience, email to case, and live chat reporting.